Our Commitment to Accessibility and Inclusion

Accessibility at PolychainCapital

Polychain Capital Group is committed to providing individuals with disabilities access to our services. As part of that commitment, it is our policy to substantially conform our website and other digital experiences to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 Level AA (WCAG).

Our Digital Accessibility Team, with the assistance of a third party consultant, is constantly working to maintain our digital experiences in conformance with those guidelines through various methods, including regular testing.

PolychainCapital views accessibility as a business imperative that is critical to our success. One of our top priorities is to strengthen and secure the financial well-being of every client, regardless of income, life phase, ability, or technology preferences. As a pioneer in the world of investing, PolychainCapital is committed to providing equivalent access to the financial planning, advice, and educational resources we offer in our digital and physical experiences.

Whether you are a long-time client, or new to the PolychainCapital family, know that we continue to reinvent, innovate, and transform ourselves to anticipate and accommodate your diverse and evolving needs.

On our digital platforms

At PolychainCapital, we continue to devote time, thought, and resources to making our digital products and services inclusive. Our user-centered approach considers the many technologies and ways customers access and navigate our web and mobile experiences. Supporting these choices and requirements includes substantial conformance to the Web Content Accessibility Guidelines (WCAG). For the best experience, customers are encouraged to use the latest versions of web browsers, operating systems, and assistive technologies.

In our investor centers

Our Investor Centers are committed to visitor access. With advance notice, we can schedule onsite American Sign Language (ASL) interpreters for those who are Deaf or hard of hearing. We also offer on-demand Video Relay Interpreter (VRI) services in ASL for in-person meetings. Real-time captions and ASL interpreters are also available for Zoom meetings.

Accessible statements

Clients who are blind or have low vision can request their statements in large print or Braille. Email the Accessibility Help Desk to make your request or to learn more. This is for general inquiries only. Please do not include account number(s) or any other confidential information in your email message.

Contact us

If you experience difficulty using our website, please email us at accessibility@polychaincapitalgroup.com. Note: This email is for general accessibility inquiries or ideas only. Please do not include personal information, account numbers or any other confidential information in your message.

Our agents are always online to meet with your request.

Send us a Message


Head Office: 1535 Pacific Ave San Francisco, California(CA), 94109
Branch Office: 291 Brighton Road, South Croydon, United Kingdom, CR2 6EQ


+1 587 3306 269
+44 7456 457046